Privacy Policy

1. Data Controller

The "Data Controller" responsible for your personal information is:

2. Information We Collect

To provide our services, we collect the following types of data:

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  Account Information:Name, email address, billing address, and payment information.
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  Service Usage Data:Content you input into our platform (prompts, chat logs, files uploaded), content generated by our AI, and interactions with the "Deep Research" feature.
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  Technical & API Data:IP address, browser type, device information, and logs generated when the platform interacts with third-party APIs (e.g., SofaScore).

3. Purpose of Processing

We process your data for the following purposes:

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  Service Delivery:To provide our AI-driven content generation, research, and scheduling tools.
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  Contractual Obligation:To manage your account, process payments, and provide customer support.
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  Service Improvement:To monitor performance, debug issues, and improve our AI models and templates (where permitted).
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  Compliance:To meet legal obligations required by Maltese and EU law.

4. Data Sharing & Sub-Processors

We only share data with third parties where necessary to provide our service. Our sub-processors include:

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  AI Service Providers:OpenAI/Anthropic/Google – For processing and generating text.
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  Data/API Providers:SofaScore, Predicd – To retrieve real-time data for content generation.
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  Cloud Hosting:Cloudflare – To host our infrastructure.
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  Payment Processors:Stripe – To handle billing securely.

5. Your Rights under GDPR

As a user, you have the right to:

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  Access:Request a copy of your personal data.
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  Rectification:Correct inaccurate data.
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  Erasure ("Right to be Forgotten"):Request the deletion of your account and associated data.
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  Restrict Processing:Limit how we use your data.
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  Portability:Receive your data in a structured, machine-readable format.
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  Withdraw Consent:Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at Info[at]flowraite.eu.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or alteration. However, no digital service is 100% secure; you are responsible for maintaining the confidentiality of your account credentials.

7. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform.